"Summoning the Wizard" Message

While the messages are cute, it's NOT fun being locked out of your ClaimWizard account. If you receive a prolonged "Summoning the Wizard" screen when you first log into the browser version of ClaimWizard, there are a few things you can check before contacting our Support Team. If all three sections below are okay for you, please open a ticket with our team, we would love to help!

The directions below are to help jumpstart you for troubleshooting, our team cannot help you diagnose or remedy any issue you come across from the list below.

  1. Check you internet connection speed. You can use Fast.com or Speedtest.net in your browser to get your speed. Per the Federal Communications Commission (FCC), a broadband internet connection has a minimum download speed of 25 Mbps and a minimum upload speed of 3 Mbps. If multiple are using the same internet connection, or you run high-bandwidth applications such as VOiP phones or streaming (hello Netflix & Disney+), it is highly advised this minium be higher.
  2. Make sure you are using a modern web browser. Visit Update My Browser to see what browser and version you are currently running on. Upgrade to the latest version if possible. Older web browsers such as Internet Explorer 11 and previous have been (or will be shortly) discontinued by Microsoft and most likely will not properly load ClaimWizard. We recommend running Microsoft Edge in its place.
  3. Clear your web browser cache.
    1. Google Chrome
      1. Go to the three-dot menu () at the upper-right of Chrome to select Settings > Advanced > Privacy and security > Clear browsing data or History > History > Clear browsing data or More tools > Clear browsing data. Or type "chrome://settings/clearBrowserData" in the omnibar without the quotation marks.

        Any of these options takes you to the dialog box to delete not only the history of your browsing, but also your download history (it won't delete the actual downloaded files), all your cookies, cached images and files (which help load pages faster when you revisit), saved passwords and more.

        Better yet, you can delete only the info from the last hour, day, week, month, or all of it to "the beginning of time."
    2. Opera
      1. Under the main menu in Opera, in the navigation bar on the left, click the clock icon to enter History. You'll see a Clear browsing data button that offers almost identical settings as Chrome, right down to the "beginning of time" option. (You can also type "opera://settings/clearBrowserData" into the address bar.) It's similar because Opera is built with the engine from the Chromium Project, which also underlies Chrome. Opera offers a little extra to those who want to go around the web safely however—a built-in VPN option courtesy of SurfEasy, also found in the Privacy & Security settings.
    3. Internet Explorer / Edge
      1. Go to the three-dot menu () in Microsoft Edge and select Settings > Privacy & security; in the fly-out menu, click the button under Clear browsing data that reads "Choose what to clear."

        Here you can get rid of browsing history, cookies, cached data, stored form data, saved tabs, media licenses, website permissions, and stored passwords; click Manage Permissions and you can delete things like sites you've given permission to show pop-ups.

        You can't delete just one chunk of data from a time period like a day or week, but there is the option to "Always clear this [data] when I close the browser." That ensures you have no browser history stored, as long as you close the browser regularly. Pick more data types and you'll have next to nothing stored—which is fine until you're entering the same passwords and 2FA logins over and over (the price of freedom, people).

    4. Safari

      1. On macOS, Safari rules. Clearing your website visit history is simple: click Clear History in the History menu. Then in the pop-up, pick a timeframe for how far back you want to erase. This is doing a lot more than deleting the browser history, however—it also takes out your cookies and data cache.

        You can instead click History > Show History to get a pop-up displaying every site you've visited, then take out sites individually, without losing the cookies and cache. Zap cookies by going into Preferences > Privacy; delete your cache by going to the Develop menu and picking Empty Caches. If you don't have a Develop menu in Safari, go to Preferences > Advanced and check Show Develop Menu in Menu Bar at bottom.

    5. Firefox

      1. In the latest version of Firefox go to the hamburger menu () and section Options > Privacy & Security. You're instantly in the Content Blocking section; scroll down to get to History. Set Firefox to remember, to never remember, or get some custom settings like remember history, but not cookies, or whatever.

        This section also has a Clear History button. Click it to pick a time range to clear (1, 2, 4, or 24 hours—or everything), and what data to dump (history, logins, forms/search, cookies, and cache).

        Firefox  - Delete History

        Check the Firefox Account section while you're in here—if you've signed on with a Mozilla Firefox account, your history (plus bookmarks, tabs, passwords, and preferences) may be synced with your other PCs and devices using Firefox, even on smartphones.