When a claim has been closed, there may be times where it needs to be reopened. You will need sufficient security access to reopen a claim.
- First, open the Closed claim file (find the claim via search or a report - it will not show up on your active claim workbench.)
- Click on the Menu button in the upper left corner. Select “Re-open Claim” from the dropdown.
- Select the reason you are reopening the claim.
- Once a claim has been re-opened, the green/red bar will disappear at the top of the claim. It will also show up again on your open claim list.