If you receive a prolonged "Summoning the Wizard" screen when you first log into the browser version of ClaimWizard, there are a few things you can check before contacting our Support Team.
The directions below will help you troubleshoot; our team cannot diagnose or fix any issue you encounter from the list below.
- Check your internet connection speed. You can use Fast.com or Speedtest.net in your browser to get your speed. Per the Federal Communications Commission (FCC), a broadband internet connection has a minimum download speed of 25 Mbps and a minimum upload speed of 3 Mbps. If multiple people are using the same internet connection, or you run high-bandwidth applications such as VoIP phones or streaming (hello Netflix & Disney+), we highly recommend a higher minimum.
- Make sure you are using a modern web browser. Visit Update My Browser to see which browser and version you are currently running. Upgrade to the latest version if possible. Older web browsers such as Internet Explorer 11 and earlier have been (or will be shortly) discontinued by Microsoft and most likely will not properly load ClaimWizard. We recommend using Microsoft Edge instead.
- Clear your web browser cache