The General Process of Opening a Claim from Opening to Closing

Claim Processing in ClaimWizard

Objective

To efficiently open, process, and close a claim using ClaimWizard.

Key Steps

1. Opening a Claim:

   • Access ClaimWizard and click on the fast entry button.

   • Enter new client, property, and claim details.

   • Fill out required information such as reason for claim, contract date, and insurance policy details.

   • Save the claim.

2. Processing the Claim:

   • Navigate through the tabs on the left to input claim details, deadlines, loss information, and claim reserves.

   • Create a claim timeline and action items based on the reason for the claim.

   • Assign tasks to team members and track completion.

   • Request and receive necessary documentation from the insurance company.

   • Schedule inspections and complete necessary actions.

3. Financial Processing:

   • Enter demands and offers, settle amounts, and track payments.

   • Disburse funds to adjusters, clients, and cover expenses.

   • Monitor outstanding payments and distributions.

4. Closing the Claim:

   • Review claim status and reasons for closure.

   • Close the claim as settled, canceled, or closed without pay.

   • Ensure all necessary documentation and actions are completed.

Cautionary Notes

• Ensure all information entered is accurate and complete to avoid errors in processing.

• Maintain security rights and clearances for specific actions within ClaimWizard.

• Double-check financial calculations and disbursements to avoid discrepancies.

Tips for Efficiency

• Use templates for standard letters and documents to save time.

• Utilize the watchlist feature to monitor specific claims.

• Regularly update and track claim progress to stay organized.

• Utilize the client portal for easy access to client information.

• Refer to the help resources on claimlizard.com for detailed assistance.