Objective

The objective of this SOP is to guide team members on how to delete a claim efficiently and accurately.

Key Steps

1. Go to your open claims on your workbench.

2. Click on the file number of the claim you want to delete.

3. Click the green button to open the full claim.

4. In the menu option on the left-hand side, select "Delete Claim."

5. Input the reason for deleting the claim.

6. Confirm that you want to delete the claim.

7. Click on "Delete Claim" to complete the process.

Cautionary Notes

• Ensure you have the necessary security access to delete the claim.

• Double-check the claim details before confirming deletion to avoid any mistakes.

Tips for Efficiency

• Familiarize yourself with the process to delete a claim to avoid errors.

• Keep the reason for deleting the claim concise and clear.

• Regularly review and update your security access to perform claim deletions smoothly.