Summary
This article explains how to reset a forgotten ClaimWizard password using the Forgot Password option on the sign-in page. It also covers what to do if the username is incorrect or the password reset email is not received.

Environment

• ClaimWizard
• ClaimWizard sign-in page
• Email account associated with the user login

Prerequisites

• You know the username associated with your ClaimWizard account.
• You have access to the email address on file for the account.
• You can access the ClaimWizard sign-in page.

Step 1 – Open the Sign-In Page and Select Forgot Password

1. Go to claimwizard.com.
2. Navigate to the ClaimWizard sign-in page.
3. Click Forgot Password to begin the password reset process.
   
   

Step 2 – Enter Your Username and Submit the Request

1. Type your username into the field provided.
2. Click Reset Password.
3. Wait for the system to process your request.
   
   

Important
Your username may be different from your email address. Make sure you enter the correct username before submitting the request.

Step 3 – Verify the Username if the Reset Does Not Work

1. If the system does not accept the username, stop and review what you entered.
2. Confirm you are using the correct username associated with the account.
3. Re-enter the username carefully.
4. Click Reset Password again.

Tip
If you are unsure of your username, check any previous ClaimWizard login details or contact your administrator before retrying multiple times.

Step 4 – Check Your Email for Reset Instructions

1. After a successful request, check the email inbox associated with your ClaimWizard account.
2. Open the password reset email from ClaimWizard.
3. Review the instructions in the message carefully.
4. Follow the steps in the email to create a new password.

Step 5 – Contact Support if the Email Does Not Arrive

1. Check your inbox first.
2. Review your spam or junk folder.
3. Allow a reasonable amount of time for the email to arrive.
4. If the reset email is still not available, go to the support page.
5. Contact support for additional assistance with your password reset request.

Cautionary Notes

• Do not assume your username is the same as your email address.
• If the wrong username is entered, the reset process may fail.
• You must have access to the email address associated with the account because password reset instructions are sent there.
• Do not submit repeated requests without first confirming the username is correct.

Tips for Efficiency

• Save your ClaimWizard username in a secure location for future reference.
• Check your spam or junk folder immediately if the reset email does not appear in your inbox.
• Verify the username before clicking Reset Password to avoid repeating the process.
• Use the support page promptly if the reset email is not received after a reasonable wait.

Related Resource
Loom walkthrough: How to Reset Your Password in ClaimWizard
https://www.loom.com/share/d6ce5b822c334aac8b33b39cf020232d