Emails I send into ClaimWizard aren't getting attached to the claim

If the senders email address is not associated with that specific claim, it will go into the moderation queue. This prevents just 'anyone' from getting a claim email and pushing information into it. You can whitelist email addresses so that they clear into a claim automatically and/or add that user to the claim as a 3rd party vendor with the appropriate email address.

We suggest taking the Configuration Guide for Administrators to learn how to configure your email archive settings.