How do I reopen a claim?

How do I reopen a claim that I closed by accident, or that a client wants reopened?

When a claim has been closed, there may be times where it needs to be reopened. You will need sufficient security access to reopen a claim.

  1. First, open the Closed claim file (find the claim via search or a report - it will not show up on your active claim workbench.)
  2. Click on the Menu button in the upper left corner. Select “Re-open Claim” from the dropdown.
  3. Select the reason you are reopening the claim.
  4. Once a claim has been re-opened, the green/red bar will disappear at the top of the claim. It will also show up again on your open claim list.